Frequently Asked Questions
Everything you need to know about shopping with Footgear.
How do I know which shoe size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, especially for our athletic and boot collections.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to start your exchange or request a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new kicks sooner.
Do you offer international shipping?
Yes, Footgear ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.
How should I care for my leather footwear?
To maintain the quality of your leather shoes, we recommend wiping them with a damp cloth after use and applying a specialized leather conditioner every 3-6 months.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.